We're here for you!
Customer Service Hours:
Monday – Friday
9:00am-6pm CST
Our customer service team is here to answer your questions and inquires you might have and we love hearing about your Maracao Beachwear experiences.
Please feel free to reach out at any time through any of our channels
+506 8455 - SWIM (7946)
maracaocr@hotmail.com
*Please allow 24-48 business hours for one of our customer service representatives to review and respond to your inquiry.
If you have sent an email and you have not received a response, please be sure to check your junk/spam folders.
If you do not receive an automated email when sending in your inquiry our team has not received your email.
FREQUENTLY ASKED QUESTIONS
We accept the following payment methods:
● PayPal
● Bank deposit
● SINPE MOVIL
We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses,
shipping method, inserting promo code, removing/adding/altering an item in your order
etc.)
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either an exchange or store credit. All return requests must be made within 14 days after the date of delivery. The store credit, or exchange will be processed within 14 business days from the date of the returned package.
Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues so please visit our FIT
GUIDE. If you need any further assistance, please contact our customer service team
through our contact page!
Our discount codes are for one time use and are unable to be reloaded if you return
your order.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
Our team asks for 1-3 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
We ship international packages via DHL Shipping which is a safe and fast carrier. The
shipping cost can vary depending on your location. Once you have entered your
location through our checkout page, the shipping fee will be displayed prior to finalizing your order. All international packages may be subject to taxes and duties.
Maracao Beachwear is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser. We are unable to offer a refund for taxes/duties.